Question 1

1. What services do you offer?

Accepted Answer

We offer a wide range of services including:
 • Before Sales Property Enhancement Services:  tile & grout cleaning, window cleaning, pressure cleaning, and house wash to prepare your home for sale and boost its market appeal.
 • Carpet Steam Cleaning: Deep cleaning to remove dirt, stains, and allergens.
 • Upholstery Steam Cleaning: Refresh and sanitise furniture upholstery.
 • Mattress Steam Cleaning: Freshen up your mattress by removing dirt, dust mites, and allergens, ensuring a cleaner and healthier sleep environment.
 • Curtains & Drapes Steam Cleaning: Clean and refresh curtains and drapes.
 • Tile & Grout Deep Cleaning: Remove deep-seated grime and restore the appearance of your tiles and grout.
 • Windows Cleaning: Crystal-clear windows for improved visibility and aesthetics.
 • House and Roof Soft Wash: Gently remove dirt, grime, and mildew from your house exterior and roof surfaces.
 • Pressure Cleaning: Restore the look of your house, driveways, concrete surfaces, and paving.
 • Decks & Fence Pressure Cleaning: Revitalise and clean your outdoor decks and fences.
 • Tennis Court & More Pressure Cleaning: Clean specialised surfaces like tennis courts.
 • Gutter Cleaning: Ensure your gutters are free of debris and functioning properly.
 • Solar Panel Cleaning: Improve efficiency and performance by removing dirt and build-up from solar panels.
 • More services are on the way.

Question 2

2. How do I schedule a service?

Accepted Answer

You can schedule a service by contacting us via phone, email, or through our website. Simply provide us with the details of the service you need, and we’ll arrange a convenient time for you.

Question 3

3. Are your cleaning products safe for pets and children?

Accepted Answer

Yes, we use eco-friendly and non-toxic cleaning solutions that are safe for pets and children. We prioritise your family’s health and well-being in all our services.

Question 4

4. What areas do you serve?

Accepted Answer

We currently provide services in Brisbane and Gold Coast area. If you’re unsure whether we cover your location, please contact us, and we’ll be happy to assist.

Question 5

5. How long does a typical service take?

Accepted Answer

The duration of our services depends on the specific type of work and the size of the area. We will provide an estimated timeframe when you schedule your service.

Question 6

6. Do you offer free quotes?

Accepted Answer

Yes, we offer free quotes for our services. Contact us to provide the details of your project, and we’ll give you an estimate based on your needs.

Question 7

7. What should I do to prepare for a cleaning service?

Accepted Answer

For most cleaning services, please ensure the area is clear of personal items and any valuable or delicate objects are safely stored. Our team will provide specific instructions when you book your service.

Question 8

8. What if I need to reschedule my appointment?

Accepted Answer

If you need to reschedule your appointment, please contact us as soon as possible. We will work with you to find a new time that suits your schedule.

Question 9

9. Are your technicians trained and insured?

Accepted Answer

Yes, all our technicians are professionally trained and fully insured. We ensure they have the skills and qualifications needed to provide high-quality and reliable service.

Question 10

10. Do you provide a satisfaction guarantee?

Accepted Answer

Yes, we are committed to providing high-quality services and ensuring our customers are satisfied. If you have any concerns about the service provided, please let us know, and we will address them promptly.

Question 11

11. How can I contact you for more information?

Accepted Answer

You can contact us via:
 • Phone: 0481346998
 • Email: info@leenten.com.au
 • Website: www.leenten.com.au

Question 12

12. What is soft wash?

Accepted Answer

How House and Roof Soft Wash Works
1. Low-Pressure Application:
 • Soft washing is a cleaning method that uses low-pressure water, typically around 100 PSI (pounds per square inch) or less, to clean exterior surfaces. Unlike traditional pressure washing, which uses high pressure to blast away dirt and grime, soft washing relies on a gentler approach that avoids damaging surfaces.
2. Eco-Friendly Cleaning Solutions:
 • The key to soft washing is the use of specially formulated cleaning solutions. These solutions are usually biodegradable and environmentally friendly, designed to break down dirt, mold, algae, mildew, and other contaminants on contact. The cleaning solution is sprayed onto the surface and allowed to sit for a short period, giving it time to penetrate and loosen the buildup.
3. Rinsing Process:
 • After the cleaning solution has done its work, the surface is rinsed with low-pressure water. This rinsing process removes the loosened contaminants, leaving the surface clean and refreshed without the risk of damage that high-pressure washing could cause.
4. Preventative Measures:
 • Soft washing not only cleans the surface but also helps inhibit the future growth of mold, algae, and other organic matter. The cleaning solutions used often include antimicrobial agents that provide a lasting clean, extending the time between necessary cleanings.
Why Soft Washing is Effective
1. Protects Delicate Surfaces:
 • The low-pressure technique ensures that delicate materials like shingles, siding, and painted surfaces are not damaged during the cleaning process. High-pressure washing can strip paint, damage shingles, and even cause water to infiltrate areas where it shouldn’t, leading to costly repairs. Soft washing avoids these risks.
2. Thorough Cleaning:
 • The cleaning solutions used in soft washing are specifically designed to break down organic growths like mold and algae at the molecular level. This means they not only remove visible stains but also kill the spores that cause them, providing a more thorough clean than just washing away surface dirt.
3. Long-Lasting Results:
 • Because soft washing addresses the root causes of staining and discoloration, such as mold and algae, it provides longer-lasting results compared to traditional pressure washing. Surfaces stay cleaner for a more extended period, reducing the need for frequent cleanings.
4. Environmentally Friendly:
 • Soft washing uses significantly less water than high-pressure washing, making it a more environmentally responsible choice. The biodegradable cleaning solutions used in soft washing are also safer for plants, animals, and the environment.
5. Enhances Curb Appeal and Property Value:
 • A clean exterior significantly enhances the appearance of your home, boosting curb appeal. By maintaining the cleanliness of your home’s exterior, you also help preserve and even increase its market value.
In summary, soft washing is an effective and safe way to clean the exterior of your home and roof, providing a deep clean that lasts longer and helps protect your property from damage. It's especially beneficial for homes with delicate surfaces or significant organic buildup.

Question 13

13. Why Steam Carpet Cleaning is Effective?

Accepted Answer

Steam Carpet Cleaning is a popular method for deep cleaning carpets, known for its effectiveness in removing dirt, stains, and allergens. Here's a breakdown of how it works and why it's effective:

How Steam Carpet Cleaning Works
Steam Cleaning:
 • The steam cleaning machine, also known as a hot water extractor, is used for the actual cleaning process. The machine heats water to a high temperature (typically around 160-200°F or 70-90°C) and mixes it with a cleaning solution.
 • The machine sprays the hot water and cleaning solution onto the carpet. The heat and pressure help to break down dirt, grime, and stains trapped in the fibers.
 • Simultaneously, the machine’s vacuum function extracts the dirty water and dissolved particles from the carpet. This process is repeated as needed to ensure a thorough clean.

Why Steam Carpet Cleaning is Effective
1. Deep Cleaning:
 • The combination of hot water, cleaning solution, and high suction power penetrates deep into the carpet fibers, effectively removing dirt, stains, and allergens that are embedded deep within.
2. Sanitisation:
 • The high temperatures used in steam cleaning help to kill bacteria, dust mites, and other harmful microorganisms that can be present in the carpet. This makes it a great option for improving indoor air quality and creating a healthier living environment.
3. Stain Removal:
 • Steam cleaning is particularly effective at lifting and removing stubborn stains, such as those from pets, spills, and high-traffic areas. The heat helps to break down the stains, making them easier to remove.
4. Reduced Drying Time:
 • Although the carpet needs time to dry, steam cleaning typically leaves carpets damp rather than soaking wet, which can help reduce the overall drying time compared to other cleaning methods.
5. Eco-Friendly:
 • Steam cleaning primarily uses hot water and cleaning solutions that are often less harsh than traditional chemical cleaners. This makes it a more environmentally friendly option.
6. Fresh Appearance:
 • The deep clean restores the appearance of the carpet, revitalising its colors and texture. The result is a cleaner, fresher-looking carpet that enhances the overall look of your home.

Overall, steam carpet cleaning is a thorough and effective method for maintaining clean and hygienic carpets, providing both aesthetic and health benefits.

Question 14

14. Why Regular Steam Cleaning for Carpets, Upholstery, and Mattresses is Important?

Accepted Answer

Regular steam carpet, mattress and upholstery cleaning is important for several reasons, impacting both the health and longevity of your furnishings as well as the overall cleanliness of your home. Here’s why maintaining a regular cleaning schedule is beneficial:

1. Health Benefits
Allergen Removal:
 • Carpets, upholstery, and mattresses can harbor dust mites, pollen, pet dander, and other allergens. Regular steam cleaning helps to remove these allergens, improving indoor air quality and reducing the risk of allergies and respiratory issues.
Bacteria and Germs:
 • Steam cleaning uses high temperatures that kill bacteria, germs, and other harmful microorganisms. This sanitises your carpets, upholstery, and mattresses, contributing to a healthier living environment, particularly important for surfaces like mattresses that come into close contact with your skin.
2. Improved Appearance
Restores Aesthetic Appeal:
 • Regular cleaning helps to maintain the color and texture of your carpets, mattress and upholstery. It removes dirt, stains, and grime that can dull the appearance of your furnishings, keeping them looking fresh and vibrant.
Prevents Wear and Tear:
 • Dirt and debris can cause abrasive damage to fibers over time. By removing these particles regularly, you reduce the wear and tear on your carpets, mattress and upholstery, extending their lifespan.
3. Odor Removal
Eliminates Unpleasant Smells:
 • Accumulated dirt, spills, and pet accidents can lead to unpleasant odors. Steam cleaning helps to eliminate these odors by thoroughly cleaning and sanitising the affected areas.
Prevents Musty Smells:
 • Moisture and organic material can lead to mold and mildew growth, which produces musty smells. Regular cleaning helps to prevent such issues by removing moisture and contaminants before they become problematic.
4. Stain Removal
Prevents Stain Set-In:
 • Prompt steam cleaning can remove stains before they set in permanently. Regular maintenance ensures that spills and stains are dealt with effectively, maintaining the appearance of your carpets and upholstery.
5. Enhanced Comfort
Restores Softness and Plushness:
 • Over time, carpets and upholstery can become matted and lose their softness. Regular cleaning revitalises the fibers, restoring their original plushness and comfort.
Improves Air Quality:
 • By removing dust, dirt, and allergens, steam cleaning helps to improve the overall air quality in your home, making it a more comfortable and healthier place to live.
6. Cost-Effective Maintenance
Prevents Costly Replacements:
 • Regular cleaning helps to extend the life of your carpets, mattress and upholstery, delaying the need for costly replacements or repairs. By investing in regular maintenance, you can save money in the long run.
Maintains Value:
 • Keeping your carpets, mattress and upholstery clean helps to maintain their value and appearance, which is particularly important if you plan to sell your home or furnishings in the future.
7. Enhanced Home Environment
Creates a Welcoming Atmosphere:
 • Clean carpets, mattress and upholstery contribute to a more pleasant and inviting home environment. It makes your living spaces more enjoyable for you and your guests.

Overall, regular steam carpet, mattress and upholstery cleaning plays a crucial role in maintaining a healthy, clean, and aesthetically pleasing home. It ensures that your furnishings remain in good condition, contributing to a more comfortable and enjoyable living space.

Question 15

15. Why gutter cleaning is important?

Accepted Answer

Gutter cleaning is a crucial aspect of home maintenance that is often overlooked. Here’s why it’s important:

1. Prevents Water Damage
Foundation Protection:
 • Gutters are designed to direct rainwater away from your home's foundation. When gutters are clogged with leaves, debris, and dirt, they can overflow, causing water to pool around the foundation. Over time, this can lead to cracks, weakening the foundation, and even causing basement flooding.
Roof and Siding Protection:
 • Overflowing gutters can cause water to seep under the roof shingles or behind the siding, leading to rot, mold growth, and structural damage. Regular cleaning ensures that water flows correctly through the gutters, preventing these costly repairs.
2. Avoids Pest Infestations
Insect Breeding Ground:
 • Clogged gutters can become a breeding ground for mosquitoes, flies, and other pests, as stagnant water is an ideal environment for them to lay eggs. This can lead to an increase in insect populations around your home.
Rodent and Bird Nests:
 • Debris in gutters can attract rodents, birds, and even small animals looking for nesting spots. These pests can cause damage to your roof and gutters, and their presence can lead to further infestations in your home.
3. Prevents Mold and Mildew Growth
Moisture Control:
 • When gutters are blocked, the trapped moisture can promote the growth of mold and mildew, both on the exterior and potentially inside your home. Mold spores can spread through the air, leading to health issues such as allergies, asthma, and respiratory problems.
4. Extends Gutter Lifespan
Prevents Rust and Corrosion:
 • Standing water in clogged gutters can cause metal gutters to rust and corrode prematurely. By keeping gutters clean and free-flowing, you reduce the risk of corrosion, extending the lifespan of your gutter system.
Avoids Sagging and Detachment:
 • The weight of accumulated debris and standing water can cause gutters to sag or detach from the house. Regular cleaning prevents this excess weight, ensuring that your gutters remain securely attached and function correctly.
5. Protects Landscaping
Erosion Prevention:
 • Overflowing gutters can cause excessive water to pour onto your landscaping, leading to soil erosion, damaged plants, and ruined flower beds. Properly functioning gutters direct water away from these areas, protecting your landscaping investment.
Avoids Pooled Water:
 • Without proper drainage, water can pool in areas around your home, leading to soggy ground, lawn damage, and potential flooding in low-lying areas of your yard.
6. Enhances Curb Appeal
Maintains Aesthetics:
 • Clean gutters contribute to the overall appearance of your home. Overflowing gutters can cause unsightly streaks on the siding and lead to discoloration or stains, detracting from your home's curb appeal.
7. Ensures Proper Water Flow
Efficient Drainage:
 • The primary purpose of gutters is to ensure that rainwater is efficiently drained away from your home. Regular cleaning ensures that gutters and downspouts are clear and able to handle heavy rainfall, reducing the risk of water-related damage.
8. Cost-Effective Maintenance
Prevents Expensive Repairs:
 • Regular gutter cleaning is a relatively inexpensive maintenance task compared to the potential costs of repairing water damage, replacing gutters, or fixing foundation issues. By keeping gutters clean, you can avoid these costly problems.

In summary, regular gutter cleaning is essential to protect your home from water damage, maintain its structural integrity, and prevent various other issues that can arise from clogged gutters. It’s a simple yet effective way to ensure your home remains safe, healthy, and looking its best.

Question 16

16. Is Before Sales Property Enhancement Services necessary?

Accepted Answer

Before Sales Property Enhancement Services can be highly beneficial and, in many cases, necessary for several reasons. These services, which often include minor renovations, deep cleaning, landscaping, and other improvements, are designed to make a property more attractive to potential buyers. Here’s why they are important:

1. Increases Property Value
Maximises Sale Price:
 • Enhancing a property before putting it on the market can significantly increase its perceived value. Small improvements, like fresh paint, updated fixtures, and well-maintained landscaping, can lead to a higher sale price, often providing a strong return on investment.
Competitive Edge:
 • In a competitive real estate market, properties that are well-maintained and visually appealing stand out. Before Sales Property Enhancement Services can make your property more attractive compared to others, potentially leading to a quicker sale and better offers.
2. Improves First Impressions
Boosts Curb Appeal:
 • The exterior of a property is the first thing potential buyers see. Enhancements like soft wash, pressure cleaning, gardening, and minor repairs create a positive first impression, encouraging buyers to consider the property more seriously.
Creates a Welcoming Interior:
 • Inside the home, services like bathroom deep cleaning, tile & grout deep cleaning, carpet steam cleaning, and minor renovations can make the space feel more inviting and move-in ready, which is a significant selling point for many buyers.
3. Addresses Potential Buyer Concerns
Reduces Buyer Hesitation:
 • Properties that appear well-maintained are less likely to raise concerns about hidden issues or the need for immediate repairs. By addressing potential problem areas before listing the property, sellers can reduce buyer hesitation and avoid negotiations over repair costs.
4. Speeds Up the Selling Process
Attracts More Buyers:
 • A well-presented property attracts more potential buyers, increasing the likelihood of receiving offers quickly. Properties that linger on the market often require price reductions, so a quick sale can help maintain or increase the asking price.
Shortens Time on Market:
 • Properties that have undergone enhancement services tend to sell faster because they are more appealing and require less work from the buyer. This can be particularly advantageous in a slow market.
5. Cost-Effective Strategy
Higher ROI:
 • The investment in enhancement services is often outweighed by the financial return from a higher sale price. Simple upgrades and improvements can add significant value to the property without a large upfront cost.
Minimises Price Negotiations:
 • When a property is in excellent condition, buyers are less likely to negotiate for a lower price or request allowances for repairs. This can help sellers achieve their desired sale price with less compromise.
6. Enhances Marketing Appeal
Better Photography and Listings:
 • A property that looks its best will also photograph better, leading to more appealing online listings. High-quality photos and descriptions attract more interest, driving more traffic to the property and increasing the chances of a sale.
Positive Word of Mouth:
 • Buyers who have a positive experience viewing a well-maintained property are more likely to recommend it to others or speak positively about it to their real estate agents, further boosting its chances of selling quickly.
7. Prepares the Property for Open Houses
Ready for Showings:
 • Enhancement services ensure that the property is always ready for showings or open houses, presenting it in the best possible light at all times. This consistency can help maintain buyer interest and build momentum for a quick sale.

Conclusion
Before Sales Property Enhancement Services are not only beneficial but can be essential for maximising the value of your property, speeding up the selling process, and reducing the stress of negotiations. By investing in these services, sellers can significantly improve their chances of a successful and profitable sale.